Chatbots promise to be cheaper, faster and better than their human alternative. No wonder then than businesses from banks to retailers are rolling them out. CHATBOTS promise to be cheaper, faster and better than their human alternative. No wonder then than businesses from banks to retailers are rolling them out. So, are chatbots all that they're cracked up to be? It seems execution has a key role to play. A report from research firm Forrester in July highlighted that 57 per cent of firms globally are already using chatbots or plan to introduce one this year. These could include customer-facing chatbots, transactional chatbots to order services or even chatbots used internally by employees.

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