An important question/decicion also for the financial industry given its service and advise nature. Complexity for Financial Services on top of the Retail industry is the responsibility Financial Service has towards customers to give proper advise and the regulatory component to that. Now you can fire people in case of mis-selling....in future the bot
Patrick Sison/AP Photo/FilePeople who use messaging programs such as WhatsApp likely have encountered bots, as brands are spotting opportunities to engage with audiences on a one-on-one level. One technology gaining tremendous traction in the online retail space is the bot, and if you haven’t encountered one yet in your own online shopping experience, chances are you will — and soon, though you might not realize it. A chatbot is computer program that converses in natural language, and performs automated tasks using messaging apps. It’s an area that’s evolving quickly into business-related conversations and transactions. People who use messaging programs such as WhatsApp, Line and Canadian-founded Kik may have encountered bots, as brands are spotting opportunities to engage with audiences on a one-on-one level. Also, as of mid-April, Facebook opened Messenger platform to chatbot services.