Capital One CEO, Richard Fairbank is encouraging his bank to think more like a tech company and less like a Bank.
Capital One CEO Richard Fairbank knows. “We’re going to need to think more like technology companies and maybe a little less like banks,” he told investors on yesterday’s earnings call. His bank is notable for its high-profile acquisitions of not other banks, but innovators, and not necessarily even financial services innovators. In the fall of 2014, for example, CapOne acquired user experience firm Adaptive Path. At the time of that acquisition, Adaptive Path’s chief creative officer, Jesse James Garrett, wrote, “The more people we meet at Capital One, the stranger it seems that they all work for a bank, of all places. They are genuinely creative, collaborative, and, well, fun people.”