AI-powered chatbots are the next big trend in emerging technology, with Venture Beat reporting there are currently 11,000 messenger chatbots live on Facebook. Several industries, from eCommerce to athletics to medicine, are looking for ways to implement artificial intelligence into their operations. While these chatbots are relatively new, they’ve already attracted a lot of attention in finance. The Benefits of AI Bots for Banking Historically, banking has been among the most resistant industries to embrace digital transformation, but technology-driven customers want to interact with banks on their own terms. Calling in or waiting in teller lines is no longer a reasonable customer expectation, any online and mobile services have taken banks in the right direction. However, customer service is often limited along with business hours.

https://blog.wizeline.com/bots-banks-how-ai-is-revolutionizing-fintech/